Shipping policy

Last updated: October 10, 2026

Order Processing & Production Time

Because every Soot & Slots modular terrain kit is precision laser-cut, hand-inspected, and packed in-house, please allow 2 to 4 business days for your order to be processed, packed, and dispatched (excluding weekends and holidays).

During major holiday seasons or new set launches, processing times may take slightly longer. You will receive an automated email notification with tracking details as soon as your order has been handed off to the carrier.

Domestic Shipping Rates & Carriers

We partner with USPS and UPS to provide fast, secure delivery (typically USPS Ground Advantage, Priority Mail, or UPS Ground):

  • Free Standard Shipping: Available on all domestic orders of $125 or more.
  • Standard Shipping (Orders under $125): Calculated in real-time at checkout based on package weight and destination.
  • Estimated Transit Time: Once dispatched, orders typically arrive within 2 to 5 business days depending on your location.

We select the optimal carrier (USPS or UPS) at the time of fulfillment based on package size, weight, and destination to ensure your terrain arrives as quickly and safely as possible. (Please note: Orders shipping to P.O. Boxes will always ship via USPS).

Order Tracking

As soon as your shipping label is created, you will receive an automated shipping confirmation email containing your tracking number (USPS or UPS). Please allow up to 24 hours for initial scan events to appear in the carrier tracking system.

Flat-Pack Packaging Protection

All terrain tiles, walls, and connector components are packed flat in rigid, heavy-duty protective packaging to prevent warping, bending, or damage to interlocking tabs during transit.

Shipping Destinations

We currently ship exclusively to addresses within the United States, including Alaska, Hawaii, and APO/FPO military addresses. We do not offer international shipping at this time.

Lost, Stolen, or Damaged in Transit

If your package arrives damaged, or if tracking shows your order as delivered but you have not received it, please contact us at support@sootandslots.com within 7 days with your order number. For any individual pieces broken or warped in transit, please refer to our Replacement Parts Guarantee in our Return & Refund Policy.